Privacy Policy

1. Who We Are

Coverly360 ("Coverly360," "we," "us," or "our") is a full-service independent insurance agency providing life, health, property, casualty, and financial services solutions. This Privacy Policy applies to information collected through our website (coverly360.com), our quote request forms, our social media pages and advertisements (including Facebook, Instagram, TikTok, and YouTube), and any other interactions you have with us.

By using our website or submitting your information to us, you agree to the practices described in this Privacy Policy.

2. Information We Collect

Information you provide to us

When you request a quote, fill out a form on our website or a social media lead form (such as a Facebook or Instagram Lead Ad), call us, or otherwise communicate with us, we may collect:

• Contact details — your name, email address, phone number, and mailing address
• Insurance-related details — the type of coverage you're interested in, your state of residence, and information relevant to quoting a policy (for example, date of birth, household or vehicle details, property details, business information, or current coverage)
• Any other information you choose to share in messages, forms, or conversations with us

Information collected automatically

When you visit our website, we and our service providers may automatically collect certain technical information, such as:

• IP address, browser type, device type, and operating system
• Pages viewed, links clicked, time spent on the site, and referring website
• Cookie and similar tracking data (see "Cookies & Tracking Technologies" below)

Information from third parties

If you submit your information through a lead form on a third-party platform such as Facebook or Instagram (Meta), that platform provides us with the information you entered. Your use of those platforms is also governed by their own privacy policies, including the Meta Privacy Policy.

3. How We Use Your Information

We use the information we collect to:

• Provide insurance quotes and respond to your requests
• Match you with appropriate insurance carriers and coverage options
• Contact you by phone, email, or text message about your quote request, your policy, or products and services you may be interested in
• Service and renew your policies and provide customer support
• Improve our website, marketing, and services
• Comply with legal, regulatory, and licensing obligations
• Prevent fraud and protect the security of our website and business

4. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

• Insurance carriers and underwriters — to obtain quotes, bind coverage, and service your policy
• Service providers — trusted vendors who help us operate our business, such as website hosting, form processing, email/SMS communication, customer relationship management, and analytics providers, who are only permitted to use your information to provide services to us
• Legal and regulatory — when required by law, regulation, subpoena, court order, or to protect our rights, safety, or property
• Business transfers — in connection with a merger, acquisition, or sale of all or part of our business, subject to this policy

5. Cookies & Tracking Technologies

Our website and our advertising partners may use cookies, pixels (such as the Meta Pixel), and similar technologies to remember your preferences, understand how visitors use our site, measure the effectiveness of our advertising, and show you relevant ads on other platforms.

You can control cookies through your browser settings and opt out of certain interest-based advertising through tools provided by Meta Ad Preferences, the Digital Advertising Alliance, and your device settings. Disabling cookies may affect some website features.

6. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as needed to fulfill the purposes described in this policy, including servicing your policies, complying with insurance regulations and record-keeping requirements, resolving disputes, and enforcing our agreements. When information is no longer required, we take steps to delete or de-identify it.

8. Your Rights & Choices

Depending on your state of residence, you may have the right to:

• Request access to the personal information we hold about you
• Request that we correct or update inaccurate information
• Request deletion of your personal information, subject to legal and regulatory retention requirements
• Opt out of marketing communications at any time

To exercise any of these rights, contact us using the details in the "Contact Us" section below. We will respond in accordance with applicable law and may need to verify your identity before fulfilling your request.

9. Children's Privacy

Our website and services are intended for adults and are not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

10. Third-Party Links

Our website and social media pages may contain links to third-party websites, including carrier websites and social platforms. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please reach out: